Privacy policy

What information we collect and how it is used.

Version 2026-11-05

1. Who we are

Beyond Borders (a sole proprietorship). The owner's name and address are provided without delay by e-mail on request. Contact: contact@beyondborders-studio.com

2. What we collect

Inquiries and quotes: your name, e-mail address, video links, messages, and the languages, service and length you ask about
Business inquiries: company name, contact person, business e-mail, company website, and project information (number of videos, minutes, languages, schedule, budget, etc.)
Orders and plans: order and plan details, production and delivery status, revision records, the version and time of the terms you agreed to, and the time of your consent to processing by external AI services
Payments: payment status, amounts and transaction identifiers from Stripe (we never receive your card number)
The materials you send and the files we produce
Website use: we use no cookies other than those needed to log in to the owner's admin pages, and no tracking for advertising or analytics.

3. Why we use it

To reply to your inquiry and prepare quotes and proposals
To produce, check, deliver and revise your videos, and to handle cancellations and refunds
To confirm and record payments and manage monthly plans
To contact you about your order or plan (quotes, payment confirmation, production start, delivery, failed renewals, etc.)
To prevent misuse and to meet legal obligations
We never add your contact details to an advertising list.

4. Sharing with third parties

We do not provide your personal information to third parties without your consent, except where required by law.

5. Services we use (including outside Japan)

Payments: Stripe (including US entities), which handles your card details to process payments.
E-mail and file delivery: Google Workspace (including US entities).
These services may handle information on servers outside Japan. Their own privacy policies apply to how they handle personal information.
External AI services used in production: they may process your video's audio and images, transcripts, and subtitle and translation text, and include providers outside Japan, such as in the United States. We explain this on the confirmation page and ask for your consent before you order. The names of the services are available on inquiry.
External AI service we currently use: Anthropic (Claude; a US company). We send it transcripts, subtitle and translation text only (not your video's audio or images), with the setting that excludes the data from AI training. We delete the conversations used for your order within 30 days of the final delivery (Anthropic says deleted conversations are removed from its servers within 30 days; content flagged for its safety review follows Anthropic's own rules).
Transcription, video editing and audio processing are done with tools on our own computer. Before we use any new external service, we add it here.
Website and database: Cloudflare (including US entities). It stores inquiry, quote, order and consent records, for the periods in section 6 (“How long we keep data”).

6. How long we keep data

Production data (your videos, working files and delivered files): 30 days after the final delivery. Nothing is deleted while a revision is in progress.
Inquiries that did not lead to an order (regular and business): 1 year after our last contact; kept until the end while a discussion or problem is still being handled.
Contract, quote, billing, payment and refund records, and communications recording agreements: generally seven years, following statutory starting dates and retention periods, with extensions where required by law or necessary for dispute handling.
Copies in mailboxes and backups are deleted according to their own deletion steps. We cannot guarantee that every copy disappears everywhere at the same moment.

7. Security

The admin pages are password-protected, and secrets (such as keys) are never included in the program or the website. We do not store card numbers or security codes on our server. We do record payment status, amounts and transaction identifiers to manage orders.

8. Your requests

To ask for access to, correction of, or deletion of your personal information, or to stop its use, contact contact@beyondborders-studio.com. After confirming that you are the person concerned, we respond in accordance with the law.

9. Changes

If we change this policy, we post the new version on the site.