Beyond Borders

Beyond Borders Terms of service

Terms of service

The terms for ordering and using Beyond Borders.

Version 2026-11-06

1. Scope

  • These terms set out the conditions for using the video translation, subtitling and AI dubbing service (the “Service”) provided by Beyond Borders (“we”).
  • The conditions in your quote, on the “Delivery, revisions, cancellation and refunds” page and on the final confirmation page before payment are part of these terms. Where they differ, your individual quote and the final confirmation page take priority.

2. The Service

  • Subtitles only: a finished video with the subtitles added.
  • Subtitles + AI dubbing: a finished video with an AI voice mixed in, with sync and volume checked. Voices are chosen from standard AI voices; we do not clone anyone's voice.
  • Every order is delivered as a finished video (MP4: H.264 video, AAC audio) and a subtitle file (SRT, UTF-8). Aspect ratio, resolution and frame rate generally follow your original video; we do not promise quality beyond the original.
  • Base prices include one target language. Additional languages are quoted individually.
  • We confirm in advance whether we can produce each video, language pair and service. We may not be able to accept every request.

3. Quotes and when a contract is formed

  • We send you a quote based on your request. A quote is valid for 7 days (168 hours) from when we send it. After that, we check your request again and send a new quote.
  • An order (or, for a monthly plan, the plan) is formed when you agree to these terms and conditions on the final confirmation page and the payment is completed. The payment page has its own time limit; a payment completed there remains valid even if the quote expires afterwards.
  • A free sample is formed when we confirm and accept the segment and content.

4. Prices and payment

  • Prices are shown and charged in US dollars (USD). We do not charge in other currencies (any currency conversion or fee by your card issuer follows your card issuer's terms). One-off prices are minutes × the 30-minute price ÷ 30, with only the total rounded to the nearest cent (half up). Videos must be at least 5:00 long; seconds are rounded up to the next minute for each video.
  • Payment is made on Stripe's payment page. We do not receive your card number.
  • The amounts in our price list and your quote are before tax. Taxes that apply to your order (transaction taxes such as consumption tax or VAT) are paid by you; as the applicable display rules require, the tax and the total are shown on the quote page and on the payment page before you confirm the payment. Who collects, files and pays the tax follows the rules of each country or region. We are not registered as a qualified invoice issuer in Japan.
  • We never charge extra amounts automatically. Additional work (additional languages, major changes, extra revisions, missing monthly minutes, etc.) is quoted first and done after you agree and pay.

5. Monthly plans

  • Monthly plans renew automatically every month. There is no minimum term and no cancellation fee. You can ask to cancel at any time; the plan ends at the end of the paid period. The rest of a month is generally not refunded.
  • Minutes for each period are added after that period's payment is confirmed. Minutes are counted per video (seconds rounded up), reserved when we formally accept a video, and counted as used once, when it is delivered.
  • Unused minutes carry over to the next period up to the plan's limit (10 for the 60-minute plan, 20 for the 120-minute plan, 50 for the 300-minute plan). Carried-over minutes are used first, are valid until the end of the next period, and cannot be carried over again.
  • If your remaining minutes are not enough, only the missing minutes are quoted at the one-off rate, from 1 minute.
  • Changes of minutes and of service (subtitles only ⇄ with AI dubbing) apply from the next renewal. When the minutes change, the carry-over limit for that renewal is the smaller of the two plans' limits. Carried-over minutes can be used for the new service minute for minute.
  • If a renewal payment fails, you have 7 days from the first failure to pay. During that time we e-mail you a link to Stripe's payment page for that invoice. No new minutes are added during that time. If the payment is confirmed within the 7 days, your new period runs for one month from the date it was confirmed, and only the previous period's unused plan minutes carry over, up to the limit.
  • If it is still not confirmed after 7 days, the plan ends and that renewal invoice is cancelled (it will not be charged later or retried automatically). The plan does not restart by itself. If you would like to start again, contact us by e-mail and sign up for a new plan.
  • When a plan ends, unused minutes expire. Videos accepted during the plan are still delivered as agreed.

6. Your materials

  • Please provide your materials through a shared link from which they can be downloaded and played.
  • You confirm that you hold the rights (or the permission of the rights holders) needed to ask us to translate, subtitle or dub the materials you provide.

7. Production time

  • The standard production time is counted in elapsed hours, 24 hours a day including weekends and holidays, from the moment payment, usable materials and the agreed languages and content are all confirmed.
  • Subtitles: 48 hours for videos up to 25 minutes, plus 24 hours for each further 25 minutes; with AI dubbing, 48 hours more. For several videos at once, or in busy periods, the timing is agreed before we accept the order.
  • Free samples have no fixed production time.

8. Delivery

We deliver through a Google Drive folder shared only with your e-mail address and notify you by e-mail.

9. Revisions

  • One revision round is one set of changes you send together, reflected and delivered once as a revised version.
  • For requests that reach us within 168 hours of the delivery notice, paid orders include two free rounds and the free sample includes one.
  • Further rounds, or normal changes requested after 168 hours, cost 19 USD per round if we can do them, after you agree and pay.
  • Fixes for our own mistakes (mistranslation, subtitle timing, faulty files) are always free and not counted. Major changes to the original video or script are quoted individually.
  • After the production data has been deleted at the end of the retention period, we may not be able to make revisions.

10. Free sample

  • First-time customers can receive one free finished video of 3 minutes in one target language. The segment is agreed in advance.
  • Producing a free sample does not mean you have allowed us to show it as our work.

11. Cancellation and refunds

  • Before production starts: one-off orders are generally refunded in full. For monthly plans, the reserved minutes go back to their original allowance with its original expiry; minutes whose validity has already ended are not restored. Any extra payment for missing monthly minutes is refunded in full.
  • After production has started, at your request: generally no refund; for monthly plans, the reserved minutes are used (never twice).
  • If we cannot deliver, we refund the part not provided or agree another solution.
  • Adding AI dubbing to a video already in production: we agree the price and the new delivery time by e-mail and start the extra work after you pay.
  • Where the applicable law provides otherwise, the law takes priority.

12. Rights

  • The rights to the materials you provide remain with you (or the original rights holders).
  • Once payment is completed (for a free sample, once delivered), you may use the delivered files freely, within the scope of your rights to the original materials.
  • We use your materials and the delivered files only for production, quality checks, revisions and answering your inquiries. We show or mention them as our work only with your individual permission.

13. Use of AI services

  • We use AI-based tools in production.
  • Our detailed production methods and settings are not public. We explain the tools used in response to inquiries. This does not waive any required notice or consent for sending materials to external services.
  • In production, external AI services (including providers outside Japan, such as in the United States) may process your video's audio and images, transcripts, and subtitle and translation text. Before you order, we explain this on the confirmation page and ask for your consent. Without that consent we may not be able to accept the order.
  • The external services we use, and their retention, deletion and training conditions, are listed in section 5 of the privacy policy (“Services we use”). We do not send your materials to any service not listed there.

14. Prohibited requests

  • Materials that break the law or public order, or infringe the rights of others
  • Requests to clone or imitate a specific person's voice without that person's consent
  • Misuse of the quotes, payments or other parts of the Service
  • We may decline such requests and stop orders already accepted. Refunds in that case follow section 11 and the applicable law.

15. Keeping your data

  • Your videos, working files and delivered files are kept for 30 days after the final delivery, then deleted. Nothing is deleted while a revision is in progress.
  • Inquiries that did not lead to an order are deleted 1 year after our last contact; they are kept while the discussion continues.
  • Contract, quote, billing, payment and refund records, and communications recording agreements, are kept separately from production files, generally for seven years. Statutory starting dates and retention periods apply; retention is extended where required by law or necessary for dispute handling.

16. Liability

  • If we cause you damage in connection with the Service for reasons attributable to us, our liability is limited to the amount you paid for that order (for a monthly plan, the fee for that period). This limit does not apply in cases of our intent or gross negligence, or where consumer protection or other laws do not allow it.
  • We do not guarantee results such as views or sales from using the translated or dubbed files.

17. Changes to these terms

We may change these terms. The changed terms are posted on the site and apply to orders and renewals formed after posting. Orders already formed follow the version you agreed to.

18. Governing law and jurisdiction

  • These terms are governed by the laws of Japan.
  • The Kumamoto District Court or Kumamoto Summary Court, depending on the type and amount of the case, has jurisdiction as the agreed court of first instance.
  • If you are a consumer, nothing in these terms takes away the rights you have under the laws of the country or region where you live, including the right to bring a claim before its courts.

Contact

contact@beyondborders-studio.com